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Terms & Conditions
Please read the following carefully. Your use of the DNAGenetics.com web site and purchase of products (or services) from us means that you agree to these terms and conditions.
Shopping with DNAGenetics.com
- You can Order Products in the following ways:
- online via this website
- by telephoning between 10am - 6pm (GMT+1 Time
- by posting a completed copy of the DNAGenetics.com Order Form to:
Sint Nicolaasstraat 41
- When you place an Order for a Product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to these Terms.
- When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Product is available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also let you know by email.
- DNAGenetics.com may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your statutory rights.
- All new Orders are deemed separate and each is treated individually.
- The price for each product is shown on DNAGenetics.com and includes V.A.T up to 21%.
- We always try to make sure that the prices on DNAGenetics.com are accurate but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full.
- You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify.
- Prices are quoted on DNAGenetics.com in Euros - outside Netherlands your credit card company should exchange the amount charged to the currency of your country at the current rate but you may use the DNAGenetics.com currency converter to estimate the price in your currency. Please note that the 'currency converter' is only a guide and may not accurately reflect current exchange rates. Please note that both charges and refunds are in Euros and DNAGenetics.com cannot be held responsible for any loss due to exchange rate fluctuations.
- Customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be - please consult your local customs office for more information.
- If an item is bought during a sale, you will be refunded the sale price.
- You must pay for your Order before it is delivered. You can do so by bank transfer or money/bills through registered mail (recommended). DNAGenetics DO NOT accept CREDIT CARDS or MONEY ORDERS at this time
- We try to keep DNAGenetics.com as up to date as possible but cannot guarantee that any particular product will always be available. If we can't supply a product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
- All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it, or have the opportunity to choose an alternative / similar item.
- DNAGenetics.com delivers to all international destinations where is not ilegal to ship seeds.
- You will be notified via email about the delivery once the invoice is processed.
- If your order is made online by any other means of payment, please contact us for details of the delivery charges prior to ordering. (DNAGenetics do NOT accept CREDIT CARDS at this time)
- DNAGenetics.com aims to deliver products within 4-10 Working days in most circumstances, however, each product has a link on the product page stating the estimated delivery time for that product and you should refer to these for more details about delivery times.
- Orders are despatched either by international airmail or international courier service. If sending by courier, the couriers require a signature so please specify an address where someone will be able to sign for your Products.
- We will make every effort to deliver within the time stated on DNAGenetics.com but we will not be liable for any loss caused to you by late delivery.
- If the products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund the money you have paid. Please note that while items sent by international airmail usually arrive within 4-10 working days, some parcels may take longer to be delivered. We cannot refund until goods are returned or declared lost.
- If declared lost by courier after 2 weeks, we will send a replacement out.
- Please order from DNAGenetics.com with enough lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this.
- If goods returned to us as not called for, we reserve the right to charge for re stocking or re delivery.
- This does not affect your statutory rights as a consumer.
- DNAGenetics.com does not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them.
- The copyright in DNAGenetics.com and the content of all the software, web site and pages relating to the DNAGenetics.com web site is owned by, or licensed to DNA Genetics, unless otherwise specified and may not be used, copied or altered without our expressed consent.
- Copyright extends to the design, look and feel of DNAGenetics.com, all photographs on it and its marketing materials.
- You may use DNAGenetics.com for private and personal non-commercial use only - i.e. to view, copy and print portions of DNAGenetics.com for the sole purpose of placing orders. The materials on DNAGenetics.com may not be used for any other purpose.
- DNAGenetics.com does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on DNAGenetics.com.
Privacy and Data Policy
- DNAGenetics.com makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.
- When you place an Order, we may ask you for certain information and you may submit personal data to DNAGenetics.com (for example your name, phone number, postal address, email address, contact and bank). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:
- process your order
- provide you with an up to date, efficient, and reliable service
- help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse orders on that basis (your credit rating can be checked for a nominal fee with chosen credit agencies
- open and run your account
- administer prize draws, promotions and services
- provide a more personal shopping experience.
- If you have ordered products from the DNAGenetics.com web site before it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find useful.
- If you are an existing customer we will continue to keep you informed unless you tell us not to.
- If you are a new customer we will give you the choice (for example once you have placed an order) whether or not you want us to contact you about future offers, events, services and new products or related activities that you may find useful. We will not spam your inbox with emails, but we'd like to keep you informed of the developments on DNAGenetics.com.
- By giving your mobile, you agree to future sms, services and promotions.
- We do not sell, trade or rent your personal information to other companies.
- DNAGenetics.com will not send you any marketing emails or pass your information on to third parties unless you give us your consent, or unless we have it already.
- In Order to improve our service and DNAGenetics.com we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited DNAGenetics.com before) is recorded on your hard drive and used by us to improve DNAGenetics.com and the products and services available to you.
- We believe that you will be very satisfied with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
- We will try to attend to all returns as soon as practically possible.
- For the reasons of hygiene, we are unable to accept returns of any items, which have been used or worn, unless faulty.
- We do not offer refunds on any of our Video or DVD titles.
- Our policy is to ensure that you are satisfied every time you place an order with DNAGenetics.com. If you are not satisfied with an item when you receive it or if you simply change your mind please return it, with the despatch note, unused, having taken reasonable care of it and complete with packaging and all components, for a full refund within 30 working days.
- We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
- You will only have to pay for the return postage of the products, which must be by registered post.
- We do not refund on original postage or return postage, if the free postage option was chosen at original checkout. All unwated goods will be charged the original postage costs plus €5.00 admin fee.
- We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 30 days of receipt, by registered post.
- In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
- You will only have to pay for the return postage of the Products.
- For help with items later than 30 days after your initial purchase please email us for more information.
- This does not affect your Statutory Rights.
Returning Unwanted or Faulty Products
- Please contact us by email email@example.com to inform us of your wish to return products.
- We may allocate you with a returns code which should be included with the package to improve processing of your return.
- We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt and return to: DNA Genetics B.V., Sint Nicolaasstraat 41, Amsterdam, 1012 NJ, Netherlands.
- You will be responsible for the returned products until they reach us.
Unwanted Goods - Custom-made and High Value Products
- Due to the bespoke nature of custom-made products we are unable to offer our usual 30 Day Money Back Guarantee on unwanted goods.
- In the case of high value items in excess of €2,000 the usual money back guarantee is limited to 7 days and you shall be responsible for the cost of return within 7 days of receipt.
- This does not affect your statutory rights.
- DNAGenetics.com has tried to make the descriptions (including all pictures) of the products as accurate as possible but you should check the dimensions stated on DNAGenetics.com or contact us for exact sizes.
- DNAGenetics.com shall insure ordered products at their retail value whilst being delivered to you. Please check the delivered products as soon as possible on receipt as we will not cover any subsequent loss or destruction.
- DNAGenetics.com will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person's services.
- Because of the nature of the Internet DNAGenetics.com provides and maintains DNAGenetics.com on an "as is", "as available" basis and makes no promise that use of DNAGenetics.com will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
- Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
- You will be responsible for any breach of these terms by you and if you use DNAGenetics.com in breach of these terms you will be liable to and will reimburse DNAGenetics.com for any loss or damage caused as a result.
- These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit DNAGenetics.com's liability for death or personal injury resulting from its negligence nor any fraudulent representation.
- DNAGenetics.com will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of nature.
- Please read the instructions, manuals and other user documentation that comes with your products carefully. DNAGenetics.com is not involved in the manufacture of products and will not advise on their use or operation or the manufacturer's guidelines. You are urged to use all products safely and in accordance with the manufacturer's guidelines.
- These terms do not affect your statutory rights as a consumer, which are available to you.
- Subject as aforesaid, to the maximum extent permitted by law, DNAGenetics.com excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to DNAGenetics.com and DNAGenetics.com shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
- any incorrect or inaccurate information on DNAGenetics.com
- any interruptions to or delays in updating DNAGenetics.com
- the infringement by any person of any Intellectual Property Rights of any third party caused by their use of DNAGenetics.com or any product purchased through DNAGenetics.com
- any loss or damage resulting from your use or the inability to use the DNAGenetics.com web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control
- any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong
- any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading DNAGenetics.com, or from transmissions via emails or attachments received from DNAGenetics.com or its licensees and affiliates
- the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties ("External Sites") to which DNAGenetics.com link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;
- all representations, warranties, conditions and other terms which but for this notice would have effect. General
- DNAGenetics.com may refuse you access to the web site at any time if we consider it necessary.
- DNAGenetics.com may also terminate this agreement and immediately remove, cancel or suspend access to and use of DNAGenetics.com upon breach of any part of these Terms whatsoever.
- Termination shall be without prejudice to DNAGenetics.com's other rights.
- DNAGenetics.com acts as principal on its own account and not as an agent for you or any other person.
- If DNAGenetics.com does not enforce any provision of this agreement such will not be considered a continuing waiver.
- In the event that any part of these terms is held to be unenforceable, such part will at DNAGenetics.com's option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.
- These terms constitute the full agreement between you and DNAGenetics.com and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.
- Since we are aiming DNAGenetics.com at a global market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).
- Under Dutch law it is an offence to sell Sex Toys, DVD's and certain adult articles to persons under 18 years of age.
- Use of DNAGenetics.com and these terms are subject to the laws of Netherlands and the jurisdiction of the Netherlands Courts.
If you would like help when ordering, information about a product, a request for product or if you would just like to provide us with feedback on our service, please email us at firstname.lastname@example.org
You can also contact us:
- by phone +31 207787220 between opening hours: 10:00 - 18:00 Monday to Friday (GMT+1) DNA Genetics Sint Nicolaasstraat 41, Amsterdam, 1012 NJ, Netherlands .
- DNAGenetics.com is a service of DNA Genetics Address: Sint Nicolaasstraat 41, Amsterdam, 1012 NJ, Netherlands .