DNA Genetics accepts a variety of top payment options in the U.S.A. We only take bank transfers and credit cards. Ensure you provide your full banking details and account description. This information helps us to complete your orders smoothly and successfully.

We approve Mastercard and Visa payments, but remember to ensure all your details are in order. Use the 3DS verification codes to link your account and start buying and receiving.

We use updated, secure encryption technology to safeguard your personal information. Check the address bar for a lock symbol to confirm you’re shopping with us. Double-check that all your details are up to date to make accurate payments.

Reach out to our team if you have any concerns. We follow modern trends to ensure a smooth payment process.

You may also make a direct payment to secure your order.

We ensure smooth and secure payments, no matter which option you choose. Contact us if you encounter any issues, and we’ll resolve them as best we can.

Please allow around 24–48 business hours to receive a response to your message or email inquiry. There may be a slight delay due to the large volume of correspondence we receive. We try our best to get back to our beloved customers as soon as possible.

Ensure you filter your messages to the relevant department to prevent other delays. Please refer to www.dnagenetics.com/contact for any queries related to seed sales or orders.

Our return policy allows for refunds or replacements under specific conditions. Send us an email explaining your reason for sending back your products. Contact us within seven days of your order receipt. Ensure the goods remain unused and in their original packaging.

We also allow up to 14 days to return your product if it’s damaged or faulty. Refer to our returns and refunds policy for a complete breakdown of our terms.

You may change your order if we haven’t processed it yet. Send us an email explaining what you want to alter, and we’ll do our best to accommodate you. You may also contact us to request a combined order if you wish to add to your original one.

Please note that you may cancel your order if the product hasn’t left our warehouse yet. You might need to wait for it to arrive at your house. Contact us to cancel it, then send the item back to our facility within seven days in the original packaging.

We ship to all cities and states across the U.S., except for Kentucky, Kansas, and areas where it’s illegal. Please visit www.dnagenetics.eu if you’re a European customer. We ship to several areas in the European Union and the U.K. from there.

We aim to process all orders within 1–3 business days. The time to dispatch products depends on the chosen payment method and verification. We also conduct rigorous checks on credit card authorizations for security. Bank Transfers may take 3–5 days to process.

Yes, you can track your order after we ship it. Check your email for a confirmation message containing a tracking link. Click it to stay updated on the status of your package. You may also email us your order number to check on it if you didn’t receive an email.