DNA Genetics accepts a variety of top payment options in the U.S.A. We only take bank transfers and credit cards. Ensure you provide your full banking details and account description. This information helps us to complete your orders smoothly and successfully.

We approve Mastercard and Visa payments, but remember to ensure all your details are in order. Use the 3DS verification codes to link your account and start buying and receiving.

We use updated, secure encryption technology to safeguard your personal information. Check the address bar for a lock symbol to confirm you’re shopping with us. Double-check that all your details are up to date to make accurate payments.

Reach out to our team if you have any concerns. We follow modern trends to ensure a smooth payment process.

You may also make a direct payment to secure your order.

We ensure smooth and secure payments, no matter which option you choose. Contact us if you encounter any issues, and we’ll resolve them as best we can.

Please allow around 24–48 business hours to receive a response to your message or email inquiry. There may be a slight delay due to the large volume of correspondence we receive. We try our best to get back to our beloved customers as soon as possible.

Ensure you filter your messages to the relevant department to prevent other delays. Please refer to www.dnagenetics.com/contact/ for any queries related to seed sales or orders.

Our return policy allows for refunds or replacements under specific conditions. Send us an email explaining your reason for sending back your products. Contact us within seven days of your order receipt. Ensure the goods remain unused and in their original packaging.

We also allow up to 14 days to return your product if it’s damaged or faulty. Refer to our returns and refunds policy for a complete breakdown of our terms.