FREQUENTLY ASKED QUESTIONS

We answer some of the most frequently asked questions about DNA Genetics below. Unsure about where to find the best quality cannabis seeds? Discover why we’re a trusted, highly experienced seed bank with our extensive insight.

Common FAQ's

Can I track my order once shipped?

Yes, you can track your order after we ship it. Check your email for a confirmation message containing a tracking link. Click it to stay updated on the status of your package. You may also email us your order number to check on it if you didn’t receive an email.

How long does it take to process my order?

We aim to process all orders within 1–3 business days. The time to dispatch products depends on the chosen payment method and verification. We also conduct rigorous checks on credit card authorizations for security. Bank Transfers may take 3–5 days to process.

Which cities do you ship to?

We ship to all cities and states across the U.S., except for Kentucky, Kansas, and areas where it’s illegal. Please visit www.dnagenetics.eu if you’re a European customer. We ship to several areas in the European Union and the U.K. from there.

Do you offer bulk deals?

Yes, we stock various seeds in bulk deals. Join our family and keep track via our Seed Vault Club to stay updated with our specials. We offer exclusive strain deliveries and massive savings on select seeds. Sign up to get unbeatable access to the most famous cultivars.

What is your return policy?

Our return policy allows for refunds or replacements under specific conditions. Send us an email explaining your reason for sending back your products. Contact us within seven days of your order receipt. Ensure the goods remain unused and in their original packaging.

We also allow up to 14 days to return your product if it’s damaged or faulty. Refer to our returns and refunds policy for a complete breakdown of our terms.

How long should I wait for a response to my email?

Please allow around 24–48 business hours to receive a response to your message or email inquiry. There may be a slight delay due to the large volume of correspondence we receive. We try our best to get back to our beloved customers as soon as possible.

Ensure you filter your messages to the relevant department to prevent other delays. Please refer to www.dnagenetics.com/contact for any queries related to seed sales or orders.

Which payment options do you accept?

DNA Genetics accepts a variety of top payment options in the U.S.A. We only take bank transfers and credit cards. Ensure you provide your full banking details and account description. This information helps us to complete your orders smoothly and successfully.

We approve Mastercard and Visa payments, but remember to ensure all your details are in order. Use the 3DS verification codes to link your account and start buying and receiving.

We use updated, secure encryption technology to safeguard your personal information. Check the address bar for a lock symbol to confirm you’re shopping with us. Double-check that all your details are up to date to make accurate payments.

Reach out to our team if you have any concerns. We follow modern trends to ensure a smooth payment process.

You may also make a direct payment to secure your order.

We ensure smooth and secure payments, no matter which option you choose. Contact us if you encounter any issues, and we’ll resolve them as best we can.

What if I’ve changed my mind on my order?

You may change your order if we haven’t processed it yet. Send us an email explaining what you want to alter, and we’ll do our best to accommodate you. You may also contact us to request a combined order if you wish to add to your original one.

Please note that you may cancel your order if the product hasn’t left our warehouse yet. You might need to wait for it to arrive at your house. Contact us to cancel it, then send the item back to our facility within seven days in the original packaging.

Ordering and Payment FAQ's

Direct Bank Transfers

Direct Bank Transfers allow payment to be made directly into our bank account.

Please allow a few days for the transaction to arrive at our account, your order will be marked as On Hold. Once payment has been received, we will update the status of your order.

If you choose to use this method of payment, please send us a confirmation e-mail after your transaction has been made with the following information:

Order Reference Number
Date of Transfer
Amount of Transfer
Full Name

Bank Wire Instructions:

Bank name: North Bay Credit Union
Bank Address: 397 Aviation Blvd, Ste L, Santa Rosa, CA 95403
Routing Number: 121182865
Beneficiary Account Name: DNA Army CA, Inc
Beneficiary Account #: 28-03-01-000146
Beneficiary Address: 1755 Ximeno Ave. Long Beach, CA 90815

ACH Instructions:

Bank name: North Bay Credit Union

Bank Address: 397 Aviation Blvd, Ste L, Santa Rosa, CA 95403
Routing Number: 321177573
Beneficiary Account Name: DNA Army CA, Inc
Beneficiary Account #: 83600011308010
Beneficiary Address: 444 W C Street, Ste 400, San Diego, CA 92101

How can I pay for my Order?

The most common way of ordering any item from us is with our ‘Credit/Debit Card ‘option as this is simply the quickest and safest way of pushing your order through and having it processed and dispatched as soon as possible.

If you do not have a Credit or Debit card, you may choose to pay via Direct Bank Transfer.

Do I need an account to place an order online?

Yes, you will need to set up an account on our website in order to place an order. Setting up an account is easy, and you can do this while placing your order. Having an account will also enable you to view your orders, shipping information, track past orders, build a wish list and be notified when new deals and promotions are running.

What happens if I notice that my personal details are incorrect after I have completed the ordering process?

If you realize your personal details are incorrect once you have completed the ordering process, please email our customer service team on the Contact Page, ensuring you include your order number, name and address. We cannot guarantee that we will be able to rectify the issue, however, we can assure you that we will do all we can to amend your order.

Can I add items to an existing order?

It is not always possible to combine orders or add items to an existing order. You can place a new order for any additional items and contact us by email requesting to have your two orders combined and shipped together but please be aware that this might not always be possible as the first order may have already been shipped.

What if an item is out of stock?

All items are subject to availability. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority. Once an item is sold out it will be taken off the website at the earliest opportunity.

How will I know if you have received my order?

After you place your order, you will receive an email from us acknowledging that your order has been received. Please note that this is only to acknowledge that your order has been received and is not confirmation that your purchase has been made. Only after the item(s) are located, your credit card details have been approved, and the delivery address has been verified, will your order be accepted, and the item(s) shipped. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.

My order will not go through.

If the payment is being declined by the bank, please contact your bank/card issuer and ask them to remove any blocks they may have. Please make sure all information entered is 100% correct and you have sufficient funds to process the transaction. Once you have done this, please place a new order and try again. If you are 100% sure that you have entered all details correctly and your card is activated for online purchases however the payment has failed, please contact us so that we can help you through the process.

Do you store card details?

Never! We do not hold any records of client’s credit/debit card details or have access to them. All other client information remains highly confidential and not shared with any third parties.

Is it safe to order online?

Yes, our online sales are 3D Secure, 256-bit encrypted, making it a very safe place to enter your personal information and making online purchases. We use industry-standard encryption technology to protect your personal and payment data. You can confirm this by checking the green lock at or inside the address bar of your browser. This does not only provide a safe data process, but also makes that our customers feel comfortable when shopping online.

How can I order seeds?

It’s easy to find the perfect genetics on our site. You can choose from our main categories located on the top navigation (Feminized, Regular, Auto-Flower and Limited); and use our filters to locate what’s best for your collection. Select the quantity you desire and select the “Add to Cart” button. When you’re ready to complete your purchase, simply press on the Cart button and then Checkout ready with your payment details and shipping address.

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Variety